Privacy Policy

Northeast Shepparton is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Northeast Shepparton manages personal information. It is structured as follows:

Personal information Northeast Shepparton collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Northeast Shepparton and complaints
Changes to Privacy Policy

1. Personal information Northeast Shepparton collects

The main types of personal information Northeast Shepparton collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Northeast Shepparton such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Northeast Shepparton's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Northeast Shepparton's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Northeast Shepparton's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Northeast Shepparton.

Northeast Shepparton collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Northeast Shepparton keeps of telephone calls, or emails received, or messages sent to Northeast Shepparton or posted on Northeast Shepparton's pages on social media);
Northeast Shepparton's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Northeast Shepparton collects personal information in connection with running its business directly from the individual concerned. On occasion Northeast Shepparton may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Northeast Shepparton stores personal information in electronic and paper form.

Northeast Shepparton uses and discloses personal information as follows:

to source vehicles and sell them to Northeast Shepparton's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Northeast Shepparton's customers and prospective customers;
to obtain products, services or information from Northeast Shepparton's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Northeast Shepparton knows about them);
to operate and manage Northeast Shepparton's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Northeast Shepparton. For example, Northeast Shepparton may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Northeast Shepparton also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Northeast Shepparton uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Northeast Shepparton uses in the operation of the computer program is browsing history on Northeast Shepparton's websites, name, contact information, and other information you may input into Northeast Shepparton's websites. The level of human oversight Northeast Shepparton provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Northeast Shepparton's staff.

4. Cookies

Northeast Shepparton uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Northeast Shepparton's web server. Northeast Shepparton may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Northeast Shepparton's platforms and those social media platforms. Northeast Shepparton's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Northeast Shepparton's website.

5. Links to other websites

Northeast Shepparton's website may contain links to third party websites. Northeast Shepparton does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Northeast Shepparton and do not wish to receive these communications from Northeast Shepparton in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Northeast Shepparton.

7. Overseas transfers

Northeast Shepparton's website/s are hosted in Australia. On occasion, a third party service provider Northeast Shepparton engages or that Northeast Shepparton is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Northeast Shepparton holds about them by contacting Northeast Shepparton during business hours on (03) 5821 9811 or via the contact page.

Northeast Shepparton may require an individual making a request to verify their identity before processing their request.

Northeast Shepparton will aim to respond to all requests promptly and within 30 days.

Northeast Shepparton may refuse a request where permitted or required by law. Northeast Shepparton will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Northeast Shepparton and complaints

If you have any queries, concerns or complaints about how Northeast Shepparton handles your personal information please contact Northeast Shepparton during business hours on (03) 5821 9811 or via the contact page. Northeast Shepparton may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Northeast Shepparton can understand the nature of your concern. In most cases, Northeast Shepparton will ask that you put your request in writing.

Northeast Shepparton takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Northeast Shepparton's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (03) 5821 9811
Mailing Address: 6 Wheeler St, Shepparton, VIC, 3630

10. Changes to Privacy Policy

Northeast Shepparton may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.